![]() The inclusion of 100. Make sure you tell the buyer whether you’re refunding the shipping charge or not. In addition, the Postal Service will include the 100.00 of insurance with USPS Ground Advantage Return service pieces. Either refund the full amount or the full amount (less the shipping cost). Whatever the reason, you can give the buyer an out and accept the “insufficient address” item as a return. Maybe the buyer doesn’t want to pay for you to reship the item. Maybe the buyer doesn’t want the item anymore. Offer to keep the item and refund the buyer The United States Postal Service (USPS) lists 24 endorsements for such mail in sec-tion F010, exhibit 4.1 of the Domestic Mail Manual. Paying for the shipping cost yourself can save time and also make your customers happier. returned to the sender, or treated as dead mail depending upon the class of the mail and the services requested. ![]() The buyer provided the missing unit number and I reshipped the order the next day. I once had a $24 order returned to me due to insufficient address. Your buyer will be happier and you won’t have to wait around for them to send the extra money. If the shipping charge is relatively cheap in relation to the value of the item, consider absorbing the extra cost and just paying the shipping charge yourself. Just because the buyer should pay the extra shipping charge doesn’t necessarily mean you should charge them. If the the seller inputs the address incorrectly, omitting the unit number for example, then naturally the seller is at fault and should pay to resend the item. Ideally, the buyer should pay the shipping cost to resend if they one who screwed up the address. Who pays the shipping cost to resend the item? If a new buyer experiences one or several insufficient address problems, then they’ll likely fix the address for future orders. ![]() ![]() Packaged returned due to “insufficient address” more commonly come from new buyers or buyer with low feedback. Watch out for new buyers with “insufficient addresses” Item is being returned to sender for any number of reasons including refused, undeliverable as addressed, etc. Once you receive the returned package, contact the buyer immediately and ask them to verify their address. Here’s a shipping problem that’s bound to pop up for any eBay seller at some point–a package that gets returned to sender due to “insufficient address”.Īn “insufficient address”, according the USPS definition, is mail “without number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known.” Gather the items in one place Once you have identified that it is junk mail, you have to collect all the received items in one place and go for the next step. Packages returned due to “insufficient address” require the buyer or seller to pay additional postage to resend the item. ![]()
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